FREE SHIPPING: Metro Manila and Rizal area - orders ₱1000 and up | Provincial Area - orders ₱1200 and up

Help Center

HELP CENTER

I. ORDERS AND PAYMENTS
A. How to place your order thru website?
(visual chart)
•LOGIN OR GUEST
•CHOOSE YOUR PRODUCT/S
•CONFIRM YOUR SHOPPING CART
•PROVIDE COMPLETE DETAILS
•CHOOSE YOUR MODE OF PAYMENT
•WAIT FOR THE CONFIRMATION OF YOUR ORDER VIA EMAIL AND SMS WITHIN 24HRS
•we will send tracking number once pckage has been shipped

B. CAN I PLACE MY ORDER THRU FACEBOOK MESSENGER, SMS, AND VIBER?
YES YOU CAN! NO CALL PLESE DUE TO VOLUME OF INQUIRIES
(visual chart)
•COMPLETE THE ORDER FORM
•WAIT FOR THE VIRTUAL INVOICE AND PAYMENT DETAILS
•SETTLE YOUR PAYMENT 1-2DAYS RESERVATION; FOR CASH ON DELIVERY, AUTOMATIC PROCEED FOR DELIVERY BEFORE CUT OFF TIME 11AM
•WAIT FOR THE PAYMENT CONFRIMATION WITHIN 24HRS
•we will send tracking number once pckage has been shipped

II. PAYMENT METHODS
Visual chart with instructions per payment method)
a. BDO, BPI, METROBANK, LBC, CEBUANA, WESTERN UNION, VISA, MASTERCARD, CASH ON DELIVERY


III. SHIPPING RATES and SERVICES
A. SHIPPING RATES
(VISUAL CHART)

B. is it free ship?
•FREE SHIP IF TOTAL AMOUNT OF ORDERS ATLEAST 3,000PHP AND UP

c. Same Day Delivery Policy
• 11AM CUT OFF TIME

D. Cash on delivery policy
• COD stands for Cash on Delivery. This is a payment method offered by Lazada that gives you the opportunity
to pay for the item/s you have ordered only when it gets delivered. A few areas in the Philippines are not
covered by COD transactions due to geographical restrictions. We highly recommend that the exact change is
prepared for your convenience as our delivery agents may not have that much change on hand.
H

E DELIVERY PROCESS AND SCHEDULES
•WE SHIP EVERY MONDAY-FRIDAY, IF ORDERS HAD BEEN PLACED AND SETTLED PAYMENT ON WEEKENDS, AUTOMATICALLY THESE WILL BE SHIPPED ON MONDAY
• For COD and SAME DAY SERVICE,CUT OFF TIME IS 11AM
• For Pickup/Delivery, CUT OFF TIME IS 3PM
• DELIVERY IS 1-2 DAYS (APPLICABLE FOR COD AND PICK UP DELIVERY)

F. I haven't received my package more than 2 days? Change Address details?
POSSIBE REASONS WHY SHIPMENT HAS BEEN DELAYED:
•INCOMPLETE ADDRESS, WRONG INFORMATION BY CUSTOMER, NOT PART OF DELIVERY SERVICE AREA OF COURIER
Chat or Text us immediately and will escalate the issue to our courier service


G. HOW DO I TRACK THE STATUS OF MY PACKAGE?
• We will provide you the tracking number of your package once your order/s has been shipped.
• We will send you the link of our courier service to track directly and check its progress.

IV. RETURNS AND EXCHANGE
V. BRANCH/PHYSICAL STORE
•NAME OF BRANCH
•ADDRESS
•MAP OF STORE
•LANDMARK
•STORE HOURS
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